Returns and refunds
We want you to be happy with what you buy. This policy explains how returns and refunds work. It doesn't affect your rights under the Federal Competition and Consumer Protection Act 2018: if goods are defective, unsafe or not as described, you're entitled to a remedy.
Faulty, damaged or wrong items
- Tell us within 7 days of receiving your order. For damage in delivery, please tell us within 48 hours.
- Send photos or a short video on WhatsApp to 0912 107 7224 showing the problem.
- We'll repair or replace the item, or give you a full refund, including any delivery cost you paid for that item.
- Faults that appear later may still be covered by the manufacturer's warranty or your legal rights. Contact us and we'll help.
Changed your mind
- You can return unused items in their original, undamaged packaging within 7 days of receiving them for an exchange or refund.
- Please bring them to a branch or send them back at your own cost. We refund the price of the item; the original delivery cost isn't refundable for change-of-mind returns.
- For hygiene and safety reasons, we can't accept change-of-mind returns of items that have been installed, wired or modified, wire cut to a custom length, or items specially sourced or ordered for you. This doesn't apply if the item is faulty.
How refunds are paid
- Once we've received and checked the item (or confirmed a fault from your photos), we refund within 7 working days.
- Refunds go back to the account you paid from, or in cash if you paid in cash at a branch.
Chandeliers and fragile items
We test chandeliers before they leave and can send you a video of your exact piece working. They're packed carefully, but if anything arrives damaged, tell us within 48 hours with photos and we'll put it right.
How to start a return
WhatsApp 0912 107 7224 with your name, what you bought, when, and the reason. Keep your receipt or WhatsApp order confirmation.
Contact us
Agnix Lighting Hub is a business of Agnix Global Ltd (RC 9336142), registered with the Corporate Affairs Commission in Nigeria. To contact us about this policy, WhatsApp 0912 107 7224, call 0810 582 1830, or write to Agnix Global Ltd, Kajola Junction, Imo, Ilesa, Osun State.